My payment went through but my photos are still locked. What now?
Reload the results page first. Unlocking happens when Stripe confirms the payment to us, which can lag a minute or two behind the checkout screen.
If the photos are still watermarked after a few minutes, contact support with the email address you used at checkout and the Stripe receipt. We can check the payment on our side and unlock the set manually.
Do not pay a second time — the charge already exists against that email address.
More questions
- How long does PhotoBoost take to generate headshots?
- Is there a free trial?
- How much does PhotoBoost cost?
- Do you train a model on my face?
- What happens to my uploaded photos?
- How many photos do I get?
- What kind of selfies should I upload?
- What information do you need from me?
- What format and size are the finished photos?
- Can I cancel or get a refund?
- Where can I use the generated headshots?
- Does it work for everyone?
- What payment methods do you accept?
- Can I see my headshots before I pay?
- Can I buy just one headshot instead of all 12?
- Do all 12 styles cost the same?
- Am I charged again if I generate a second time?
- Is there anything to cancel after I pay?
- Can I get a refund if the headshots don't look like me?
- How long do I have to download my photos after paying?
- Do you store my card details?
- How many selfies should I upload?
- Does the profile I fill in actually matter?
- Can I generate only the styles I want?
- Does the background in my selfies matter?
- Do my selfies need to be recent?
- Can I upload a professional headshot I already have?
- Why do my headshots not look like me?
- Can I download my headshots?
- Why can't I download the free trial photos?
- What does the watermark look like?
- What resolution are the finished headshots?
- Are the headshots cropped for LinkedIn's square frame?
- Can I choose the outfit in my headshots?
- Can I pick only a few styles instead of all 12?
- Which of the 12 styles should I use for LinkedIn?
- Can I download my headshots more than once?
- Who owns the headshots you generate?
- Can I use the headshots commercially, e.g. in ads or client work?
- Can I remove the watermark from a trial photo?
- Does LinkedIn allow AI-generated profile photos?
- Do I have to say that my LinkedIn photo is AI-generated?
- Can I upload a photo of someone else?
- Is there an age limit?
- Are my selfies sent to a third party?
- What personal data do you actually hold?
- How do I delete my account and photos?
Or browse the 12 headshot styles.